KWI

AI
Opportunity Map

Every workflow on this page is modeled from AI solutions we've co-built with existing clients and mapped onto what we know about KWI's operations. They show what's possible, and the hours reflect what comparable builds have returned in practice. The same workflow lands differently in another organization, since the estimation shifts with how the process is set up, which systems hold the data, and how your employees work today. Consider this a starting range, one that sharpens as we get to know your specific operations directly.

Basic

1 flows

A document or a file goes in and a structured output comes back. Nothing has to be connected first, which is why these ship inside the first few weeks.

B1 · Contracts

Contract data extraction

When a retailer agreement is signed, the commercial terms are pulled out and written straight into the tracking record: subscription tier, modules in scope, store count, term dates, uplift and renewal clauses.

Hours saved

~16 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Revenue Operations Analyst

Already reads every executed agreement and maintains the commercial record, so holds the distinction between clauses that carry consequences and clauses that are boilerplate.

Tools

AI assistant, executed agreement PDFs, CRM

Impact

Commercial terms become searchable data

Finance, sales and client services read the same terms from one table instead of opening the PDF or asking who has it. Renewal dates and uplift clauses stop being discovered late.

Medium

1 flows

Two sources compared against each other, a scheduled trigger, or a build the rest of the team runs without the builder present. The step up is a fixed input format and an agreed destination.

M1 · Billing

Subscription and invoice reconciliation

Matches what each retailer is contracted for against what was actually invoiced, and surfaces gaps in both directions: modules live but not billed, and invoices with no matching entitlement.

Hours saved

~8 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Billing Manager

Owns the invoice run and knows which mismatches are genuine leakage and which are timing.

Tools

AI assistant, billing export, contract record

Impact

Billing errors are caught in the month they happen

Under-billing is corrected on the next cycle rather than at renewal, and retailers stop receiving invoices that do not match what they are using.

Complex

2 flows

Several systems joined, a scheduled or unattended run, or a set of rules that currently exist only in one senior person's head.

X1 · Revenue

Entitlement vs actual usage reconciliation

Compares what each retailer is actually running, store count and live modules, against what their agreement covers, and raises the difference for a commercial decision.

Hours saved

~6 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Revenue Operations Analyst

Holds the record of what each account is contracted for and which differences were accepted commercially.

Tools

Automation platform, AI assistant, usage data, CRM

Impact

Growth inside existing accounts gets billed

Retailers open stores and switch on modules between renewals. Catching that on a cycle is the difference between recognising the revenue and absorbing it.

X2 · Renewals

Renewal risk scoring and outreach trigger

Watches each account's usage and support activity against its renewal date. When a defined risk threshold is crossed it drafts a re-engagement message and queues it for the account owner.

Hours saved

To be sized

Not yet sized. Baseline set in the first session.

Owner

Revenue Operations Analyst

Holds the renewal calendar and the contract record, and works with the account owners who act on the flag.

Tools

Automation platform, AI assistant, CRM, usage and support data

Impact

At-risk renewals get worked before they lapse

Accounts drifting toward non-renewal are picked up while there is still time to act, rather than at the point the notice arrives. Retention protects more revenue than any time saving on this map.

Basic

2 flows

A document or a file goes in and a structured output comes back. Nothing has to be connected first, which is why these ship inside the first few weeks.

B1 · Documents

Standardized document generation

Takes a short brief and returns a finished document in KWI's own format: a statement of work, a change order, a project brief or an internal note.

Hours saved

~14 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Professional Services Manager

Owns the house format and the wording that has already been through client review.

Tools

AI assistant, approved templates

Impact

Documents go out faster and read the same whoever writes them

Client-facing paperwork keeps one voice and one structure, and producing it no longer depends on the person who normally writes it being available.

B2 · Process documentation

SOP drafting and standardization

Turns notes, emails and rough process descriptions into a standard operating procedure in KWI's approved structure and terminology.

Hours saved

~12 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Operations Manager

Knows how each process actually runs, including the steps that appear in no existing document.

Tools

AI assistant, existing notes and procedures

Impact

New joiners get to competence sooner and process survives turnover

How the work is done stops living with the people who have always done it, so cover, training and audit all draw on the same written procedure.

Medium

1 flows

Two sources compared against each other, a scheduled trigger, or a build the rest of the team runs without the builder present. The step up is a fixed input format and an agreed destination.

M1 · Account setup

Automated project provisioning

Builds the full folder and project structure for a new retail client from details already held in the CRM, in place of someone creating it by hand.

Hours saved

~6 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Professional Services Manager

Owns what a correctly set up implementation looks like at kickoff.

Tools

Automation platform, CRM, document store

Impact

Every implementation starts complete

Nothing is missing at kickoff, so the first week is spent on the client rather than on setup and chasing what was forgotten.

Complex

1 flows

Several systems joined, a scheduled or unattended run, or a set of rules that currently exist only in one senior person's head.

X1 · Monitoring

Integration health monitoring across retail clients

Checks the status of the client-facing integrations and scheduled feeds overnight, compares each against what a normal run looks like, and reports the failures and the late arrivals before the trading day starts.

Hours saved

~12 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Technical Operations Manager

Owns the integration estate and already decides which failures need waking someone for and which can wait for the morning.

Tools

Automation platform, AI assistant, integration and feed logs, team channel

Impact

Failed feeds are found before the retailer opens

A broken overnight run is fixed before stores start trading rather than reported after a retailer calls it in, which is the difference between an internal fix and a customer incident.

Basic

2 flows

A document or a file goes in and a structured output comes back. Nothing has to be connected first, which is why these ship inside the first few weeks.

B1 · Knowledge

Knowledge retrieval for first-contact resolution

Makes product documentation, support procedures and policy wording searchable by question, so the person handling a retailer can answer across POS, merchandising, order management, loyalty and CRM without escalating.

Hours saved

~10 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Customer Support Manager

Owns support procedures and escalation standards and keeps the approved documentation current as the platform changes.

Tools

AI assistant with the documentation set behind it

Impact

More cases close on first contact

Routine questions stop being escalated to senior staff, answers stay consistent across a 24/7 rota, and resolution time for retailers comes down.

B2 · Implementation

Client process mapping and prototype acceleration

Turns discovery notes and a retailer's own account of how they operate into a structured current-state process and an initial configuration concept, so understanding can be tested early.

Hours saved

~80 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Implementation Manager

Owns time to value and runs the discovery phase where a retailer's way of working is translated into a configured platform.

Tools

AI assistant, discovery notes, process documentation

Impact

Retailers reach an agreed design faster

Repeated clarification and rework fall away, configuration starts sooner, and go-live dates become easier to hold.

Complex

2 flows

Several systems joined, a scheduled or unattended run, or a set of rules that currently exist only in one senior person's head.

X1 · Onboarding

Client data mapping with continuous learning

Compares the item, hierarchy and customer structure a retailer arrives with against the structure they are moving to, proposes a match per line with a confidence score and sends only the uncertain ones to a person. Approved decisions are retained.

Hours saved

~20 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Implementation Manager

Has run previous migrations and holds the mapping judgment those produced.

Tools

Automation platform, AI assistant, source and target schemas

Impact

Onboarding gets shorter with every migration

Mapping is the step that sets how long a retailer waits to go live. Retained decisions mean each new client starts from a more accurate position, so time to revenue shortens across the book.

X2 · Case management

End-to-end case management and SLA coordination

Monitors cases from intake through assignment, follow-up, completion and quality check, and alerts the right person when a case is at risk of missing its committed turnaround.

Hours saved

~20 hrs/mo

Calculated by comparing the manual and automated completion time.

Owner

Customer Support Manager

Owns the SLA commitments and the escalation path, and judges when a case is genuinely at risk rather than merely open.

Tools

Automation platform, AI assistant, case system

Impact

Breaches are prevented rather than reported

The alert arrives while the case can still be recovered, so committed turnaround times are met and credits and escalations fall.

AIOpportunity Map

AI
Opportunity Map